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1. GENERAL PROVISIONS
Using (visiting or purchasing products on) this website implies acceptance of these Terms and Conditions. To ensure the best experience on the site, we recommend reading this document carefully.
The website www.o-tech.ro is operated by SC OTECH TIR S.R.L., headquartered at Str. Speranței no. 78, Bragadiru, Ilfov, Romania, registered with the Trade Register under no. J23/1550/2011, VAT ID RO28607097.
Contact details: comenzi@o-tech.ro.
The “Contact” section on the website is an integral part of these terms.
2. DEFINITIONS
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Contract – the distance contract concluded between the Buyer (Consumer) and the Seller in accordance with the law.
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Seller – SC OTECH TIR S.R.L., a legal entity delivering goods and/or services to consumers and professional clients.
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Consumer (Buyer) – a natural person acting for purposes outside their commercial, industrial, or professional activity.
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Professional Client / Distributor – a legal entity or authorized natural person acting for professional purposes.
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Contract conclusion – the order sent by the Buyer constitutes an offer; the contract is deemed concluded upon the Seller’s acceptance/confirmation of the order.
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Terms and Conditions – these contractual rules governing the use of the website and the sale of products.
3. PERSONAL DATA SECURITY
Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR). For details on the data we collect, purposes, legal grounds, recipients, rights, and cookies, please see the Privacy Policy and Cookie Policy available on the website.
Requests regarding GDPR rights should be sent to comenzi@o-tech.ro.
4. COPYRIGHT
All content on the website (texts, images, graphics, scripts, etc.) belongs to SC OTECH TIR S.R.L. or its suppliers and is protected by copyright and intellectual property law. Any use without the Seller’s written consent is prohibited and will be penalized under applicable law.
5. WEBSITE ACCESS
The Seller grants the user limited, personal access. Downloading or modifying the site in whole or in part, reproducing, copying, selling/reselling, or exploiting the content for commercial purposes without prior written consent of the Seller is not permitted.
6. CUSTOMER ACCOUNT AND ORDERS
You can create an account or order as a “guest.” The information provided must be accurate and current. You are responsible for maintaining the confidentiality of login data and for all actions performed through your account.
Browse categories, select the product (quantity, code/variant if applicable), click “Add to cart,” then “Checkout.” By placing the order, you confirm that you have read and accepted these Terms and Conditions.
7. ORDER CONFIRMATION
After submitting the order, you will receive an automatic email acknowledging receipt. The Seller will then verify stock/availability and send firm confirmation or inform you of any changes (stock, delivery time).
The Seller reserves the right not to fulfill orders with incomplete/incorrect data or those not confirmed by phone/email, if applicable.
8. PRICES, PROMOTIONS, AND VALIDITY
All prices on the site are expressed in RON and include VAT, unless stated otherwise. The invoiced price is the one displayed at the time of order placement, plus any applicable delivery costs.
Discount announcements include the previous price in line with applicable legislation (including rules for 30/10-day periods and “outlet,” refurbished, or experimental lines).
If a discount increases gradually within the same campaign, the previous price is the one without any discount before the first reduction.
If a price is personalized based on an automated decision-making process, the Seller will clearly inform the consumer.
9. PAYMENT METHODS
Payment may be made by:
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Cash on delivery (payment to the courier);
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Bank transfer (payment order) – delivery takes place after payment confirmation;
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Other methods communicated on the site if and when available.
For high-value or special orders, the Seller may request an advance payment.
10. ORDER PROCESSING
Orders are processed during the working hours displayed on the site. The estimated delivery time within Romania is usually 24–48 hours from confirmation, depending on courier/destination. This timeframe is indicative and may vary (logistics conditions, busy periods, remote areas).
11. PRODUCT DELIVERY
Delivery is made via express couriers (e.g., Fan Courier, Cargus, DHL, TNT, Sameday, etc.) within Romania and internationally upon request. Delivery cost is shown at checkout or communicated by an operator.
The Seller is not liable for delays caused by third parties (couriers) but will provide support in tracking the parcel. The package will be delivered to the address specified in the order; please ensure someone is available to receive it and that the contact number is correct.
12. WITHDRAWAL/RETURN POLICY (CONSUMERS)
According to Government Ordinance 34/2014, the Consumer has the right to withdraw from the contract, without penalties and without giving any reason, within 14 calendar days from receiving the products.
To exercise this right, send an unequivocal statement to the Seller (email to comenzi@o-tech.ro or a form, if available) before the 14-day period expires.
In case of withdrawal:
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The Seller will refund all received amounts without undue delay and no later than 14 days from the date of notification of withdrawal.
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Reimbursement may be withheld until the goods are received or proof of shipment is provided, whichever occurs first.
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The direct cost of returning the goods is borne by the Consumer.
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Refunds are made using the same payment method (or another with your consent), without additional fees.
Return conditions: the product must be in the same condition as delivered, in the original packaging, with all labels/accessories/documents, and without signs of improper installation or use.
Legal exceptions to withdrawal may apply to certain product categories (consumables, liquids, rapidly wearing parts, etc.), where permitted by law.
13. COMMERCIAL RETURNS (B2B)
For professional clients (B2B), returns are accepted only with the Seller’s consent, within 3 days of delivery, provided the product and packaging are in perfect, resaleable condition. Transport/handling costs may be charged to the professional client.
14. WARRANTY, NON-CONFORMITY, AND COMPLAINTS
Products carry a 12-month warranty from purchase date for material/manufacturing defects, with replacement as the main remedy, in accordance with the warranty documents and applicable law.
Warranty claims may require: the invoice and warranty certificate, proof of installation in an authorized workshop (RAR/manufacturer), defect description, and a copy of the vehicle registration certificate (where applicable).
Warranty does not cover: wear parts (filters, belts, bulbs, liquids, consumables), unauthorized/incorrect installation, improper use, external damage, etc.
Non-conformity complaints must be sent to comenzi@o-tech.ro. Remedies will be provided within a reasonable time, by replacement or other legal means (price reduction/contract cancellation), when legal conditions are met.
15. LIABILITY LIMITATION
The Seller’s liability toward the Buyer cannot exceed the value of the purchased product. The Seller is not responsible for incompatibilities caused by incorrect information supplied by the Buyer or for defects caused by improper installation or by worn/modified related parts.
16. INFORMATION TRANSPARENCY AND REVIEWS
The Seller may indicate the main parameters used to rank search results and whether it has verified that reviews come from customers who have actually used/purchased the product. Paid advertising or any payment influencing ranking will be clearly marked.
17. FORCE MAJEURE
Neither party shall be liable for failure to fulfill obligations caused by a force majeure event, as defined by law.
18. GOVERNING LAW AND DISPUTES
This contract is governed by Romanian law. Any dispute will be settled amicably; failing that, it falls under the jurisdiction of Romanian courts or an alternative dispute resolution mechanism agreed upon by the parties.